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Personal data protection policy

Personal Data Protection Policy

This Personal Data Protection Policy describes the methods we, Tele-Naro, use to collect, manage, and use information about visitors to our website. This Policy may be amended, supplemented, deleted, or updated; however, we will always handle your Personal Data in accordance with the Policy in force at the time of its collection. Our aim is to regularly inform you on this page of any changes made to this Policy, so that you are always fully aware of the categories of information we collect, how we use them, and the circumstances under which they may be disclosed.

1. Data confidentiality safeguards

The term “Personal Data”, as used in this Policy, refers to information such as your name, date of birth, e-mail address, or telephone number, which enables you to be identified. As a general rule, we will process your Personal Data in accordance with the procedure described in this Policy. We reserve the right to carry out additional processing as required by law, or as part of an investigation, in particular criminal proceedings.

The following sections explain how we collect your Personal Data.

2. Use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our website without having to identify yourself. However, some services may require the provision of certain Personal Data. In such cases, if you choose not to provide the information requested, it may not be possible for you to access certain parts of the site and we may be unable to respond to your request. Depending on the applicable local regulations, your Personal Data allows us to provide you with products or services, invoice you for the requested products and services, offer you products and services that may be of interest to you, or communicate with you for other purposes which are obvious given the circumstances and which we inform you about at the time of collecting your Personal Data.

3. Non-disclosure of Personal Data

Your Personal Data will never be sold, shared, or disclosed to third parties, except as provided for in this Policy. However, we may disclose your Personal Data to the technical operator of this site (savoirfaire.digital), who agrees to process it in accordance with this Policy. Such transfers take place under agreements by which these companies undertake to comply with the level of personal data protection provided by European legislation or in accordance with other mechanisms recognised by applicable legislation. Your Personal Data may also be disclosed to third parties acting on our behalf or for us, as part of specific processing in accordance with the purposes for which it was initially collected, or may be lawfully processed, under applicable local regulations, in connection with activities such as service provision, evaluation of the usefulness of this site, product marketing and promotion, data management, or technical support. These third parties have contractually agreed to use your Personal Data only for the agreed purposes, and not to sell or disclose it to other third parties unless required by law, explicitly authorised by us, or provided for in this Policy.

Personal Data may be disclosed to a third party if we are required to do so under applicable law or regulation, a court order, or government regulation, or if such disclosure is necessary in connection with an investigation or criminal proceedings, whether in the national territory or abroad.

4. Right of access, rectification, and objection

Whenever we process Personal Data, we take all reasonable steps to ensure that your data is accurate and relevant in relation to the purposes for which we collect it. You have the right to object to the processing of your Personal Data for legitimate reasons, i.e. if such processing is not reasonably necessary for the pursuit of our legitimate interest as described in this Policy, or for compliance with the law. In the case of direct marketing, including by electronic means, we will provide you with the means to object to or consent to receiving information, in accordance with the law. If you wish to know how we use your Personal Data, or if you wish to object to its processing, please contact us by e-mail at: dispa@telenaro.net. In this case, please specify the name of the website on which you provided your information, as well as the details you wish us to correct, update, or delete, and identify yourself precisely. Requests for the deletion of Personal Data will be subject to the legal obligations imposed on us, in particular with regard to the retention or archiving of documents.

5. Security and confidentiality

To ensure the security and confidentiality of Personal Data collected online, we use networks protected by standard devices such as firewalls and passwords. When processing your Personal Data, we take all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

6. Cookies

Use of cookies on our website

Our website uses cookies in order to optimise its operation and to collect statistics related to its use (traffic, pages viewed, etc.).

What is a cookie?

A cookie is a small text file, possibly encrypted, stored by a website on the computer or device (smartphone, tablet, etc.) you use to access it. These cookies are intended to speed up and personalise your use of a website as you visit and revisit it.

To do this, cookies exchange information between your web browser (Chrome, Firefox, Internet Explorer, etc.) and the server hosting the website, for example regarding your display preferences (language, font size, etc.), your browsing history, your choices among the options offered by a website, or registration data.

Which cookies do we use on the site?

Functional cookies:
These cookies are specific to the content management platform, which can be described as the “engine” of the site. They allow the management of certain site functions. They are anonymous (no collected information allows a link to your identity). In addition, except for the cookie storing your language preference, they expire when you close your browser and are therefore deleted from your computer or device when you leave the software.

Statistical cookies:
The site uses Google Analytics services to analyse the traffic and behaviour of users on its site. Statistical cookies provide information such as the number of visitors, their geographical location, their journey through the site (how and through which page they accessed it, the subsequent pages visited in their session, and the page from which they left the site), the time of the visit, etc. These cookies are anonymous and may have a lifespan of up to two years.

How to control cookies?

You can manage and/or delete cookies as you wish using your browser settings.

You may delete all cookies already stored on your computer and configure most browsers to block them. However, in this case, you may need to re-enter certain preferences each time you visit a site, and some services and features may not be available.

For more information on cookies, consult:

7. Personal Data and children

Most of the services available on this site are intended for persons aged 18 years or older. We will not knowingly collect, use, or disclose Personal Data provided by a minor under the age of 18 without prior consent from his or her legal representative (parent or guardian) via direct offline contact. This representative will be informed of the specific categories of Personal Data collected from the minor, and of the possibility to object to their collection, use, or retention. We strictly comply with laws aimed at protecting children.

8. Links to other websites

This Personal Data Protection Policy applies solely to this site, and not to websites owned by third parties. From time to time, we provide links to other websites that we consider may be of interest to our visitors. In such cases, we ensure that these sites meet the highest standards. However, due to the very nature of the Internet, we cannot guarantee the privacy and data protection policies of websites for which we provide access links and cannot be held responsible for the content of sites other than this one. This Policy does not apply to third-party websites.

9. How to contact us?

If you have any questions or complaints regarding our compliance with this Personal Data Protection Policy, or if you would like to provide us with recommendations or comments to improve its quality, please contact us by e-mail at: info@telenaro.net

This page was updated on 06 June 2025.